Privacy Policy

Last updated: 11 April 2026

1. Introduction

Self Medium ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website selfmedium.in or use our services and products.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and business details you provide when contacting us or using our services.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website.
• Communications Data: Messages sent through WhatsApp, email, or contact forms.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services and products.
• Respond to your inquiries and provide customer support.
• Send transactional and service-related communications, including via WhatsApp.
• Improve our website, products, and user experience.
• Comply with legal obligations.

4. WhatsApp Messaging

We use WhatsApp Business API to communicate with our customers for service updates, order notifications, and support. By providing your phone number and opting in, you consent to receive messages from us via WhatsApp. You can opt out at any time by replying "STOP" or contacting us at support@selfmedium.in.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

• With service providers who assist us in operating our business (e.g., hosting, messaging platforms), under strict confidentiality agreements.
• When required by law, regulation, or legal process.
• To protect our rights, safety, or property.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for communications at any time.
• Opt out of WhatsApp messages.
• Lodge a complaint with a data protection authority.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Self Medium
1401 C Wing, Shraddha Evoque, Bhandup West, Mumbai - 400078
Email: support@selfmedium.in
Phone: +91 8097760323